Customer Success Executive
Department:
Sales
Salary:
1,000 – 3,000 PM
Education:
Graduate and Post Graduate
- Providing initial, ongoing and refresher training (face to face) to customer stakeholders.
- Hand- holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product.
- Gathering customer data where required to support implementations.
- Acting as the bridge between the Skillskonnect operational team and customer or channel partner.
- Reporting issues faced by the users to the Product / Operational team.
- Managing customer expectations around delivery times for product fixes and enhancements.
- Conducting periodic dipstick with users to proactively monitor product satisfaction.
- Monitoring product usage encouraging customers to increase usage where there is scope for improvement.
Skills/Experience
- Minimum 3 yr experience in B2B enterprise experience in Customer Success portfolio from Saas Background.
- Attention to detail and have zeal to get into the grass root level to fix an issue.
- Relationship Management and build customer focused strategies.
- Concentrate on Customer Retention
- Energetic team player driven and self-motivated
- Self-starter with the ability to work with limited input.
