Customer Success Executive

How Can we help You ?


1,000 – 3,000 PM

Graduate and Post Graduate

  • Providing initial, ongoing and refresher training (face to face) to customer stakeholders.
  • Hand- holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product.
  • Gathering customer data where required to support implementations.
  • Acting as the bridge between the Skillskonnect operational team and customer or channel partner.
  • Reporting issues faced by the users to the Product / Operational team.
  • Managing customer expectations around delivery times for product fixes and enhancements.
  • Conducting periodic dipstick with users to proactively monitor product satisfaction.
  • Monitoring product usage encouraging customers to increase usage where there is scope for improvement.


  • Minimum 3 yr experience in B2B enterprise experience in Customer Success portfolio from Saas Background.
  • Attention to detail and have zeal to get into the grass root level to fix an issue.
  • Relationship Management and build customer focused strategies.
  • Concentrate on Customer Retention
  • Energetic team player driven and self-motivated
  • Self-starter with the ability to work with limited input.