Process Analyst

How Can we help You ?

Department:
Operations

Salary:
Negotiable

Education:
1. Previous working experience as a Business Analyst for (x) year(s)
2. MA in Business Management, Information Technology, Financial Management or similar relevant filed

  • Create process documentation/workflows, knowledge articles, and self-service guidance for IT Services
  • Collect and document of business requirements for project and process improvement/automation efforts
  • Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
  • Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels
  • Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
  • Identify issues and risks
  • Bring inconsistencies and problems to the attention of management
  • Participate in the problem resolution
  • Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas
  • Prepare incident details for post-mortem incident reviews
  • Extract reports and provide a high-level analysis of data for review
  • Maintain a complete understanding of and adhere to all IT policies and processes

Skills/Experience

  • Excellent organizational and time management skills
  • Outstanding communication and presentation skills
  • Critical thinker
  • Creative problem solver
  • Great analytical skills
  • Data-driven approach